Minggu, 12 Agustus 2012

Customer Service Management Audit


PROGRAM OBJECTIVES
After attending participants will be better able to effectively and efficiently conduct a comprehensive and meaningful CS management audit
PROGRAM CONTENT
  • CSM audit overview
  • CSM audit planning & preparation
  • CSM audit methodology & tools
  • CSM audit data identification
  • CSM audit data collection, verification and analysis
  • CSM audit report
RECOMMENDED PARTICIPANTS
  • CS Managers/ Senior Officers
  • Marketing & Sales Managers
  • Auditors
  • Planners
  • Those groomed for above position

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