PROGRAM OBJECTIVES
After attending participants will be
better able to effectively and efficiently conduct a comprehensive and
meaningful CS management audit
PROGRAM CONTENT
- CSM audit overview
- CSM audit planning & preparation
- CSM audit methodology & tools
- CSM audit data identification
- CSM audit data collection, verification and analysis
- CSM audit report
RECOMMENDED PARTICIPANTS
- CS Managers/ Senior Officers
- Marketing & Sales Managers
- Auditors
- Planners
- Those groomed for above position
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