PROGRAM OBJECTIVES
At the end of the workshop,
participants will be better able to:
- Manage their branch
- Lead and manage their subordinates
- Communicate with HO
- Cooperate with peers, superiors and other stakeholders
PROGRAM CONTENT
- The concept of effective branch management
- Effective Branch – Head Office communications
- Leadership for branch managers
- Problem solving & decision making
- Marketing & sales management for branch managers
- Customer relation / service management for branch managers
- HR management for branch managers
- Finance management for branch managers
- Branch annual operational planning & budgeting
- Organizing the branch
- Performance management for branch managers
RECOMMENDED PARTICIPANTS
- Branch Managers
- Rep Office Heads
- Area Managers
- Regional Managers
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